Our aim at the On Your Game Sport Injury Clinic is to deliver a holistic, professional and evidence-based approach to our patients. Our Terms and Conditions are there to help you understand how we operate our practice. Please get in contact with us if you have any questions regarding the below or our services

By commencing treatment you are deemed to have acknowledged and have agreed to be bound by these Terms & Conditions.

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1. The Agreement

This agreement is between the patient (referred to as ‘you’, ‘your’ and “client”) and On Your Game (referred to as ‘On Your Game’, ‘we’ or ‘us’). Where a person as a parent, guardian or attorney arranges treatment on behalf of another under their care, they agree that they will be bound by these Terms. In these circumstances, the references in these Terms to ‘you’ and ‘your’ shall include, as well as the patient, the parent, guardian or attorney.

Please read these terms carefully. They provide the basis on which you will be provided goods and services by On Your Game clinic, its staff, contractors and service providers.

On Your Game may update these terms from time to time and you will be notified of any changes that come into effect via one of the following methods:

• in person when visiting the clinic

• via notifications on our website

• via notices within the clinic

• via email to the address that we hold for you (it is the patient’s responsibility to ensure that the address that we hold for you is correct).

Terms & Conditions will not be posted to you unless this is specifically requested in writing.

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 2. Rates & payment

Our current standard physiotherapy rates are £65 for an initial assessment and £55 for a follow up. This is subject to change if you have purchased a voucher with a discounted price or a block booking.

 

2.1. Self-payment

Payment for physiotherapy services is due at the time, or on the day of treatment. We accept cash and bank transfer (BACS).

Payment remains your responsibility at all times and where possible you will receive an invoice reminder in the event of non-payment during the session.

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2.2. Health insurance cover

Patients wishing to claim back the costs of their treatment with private health care companies must inform us that this is their intention at the first contact with On Your Game. Failure to do so may result in insurance companies declining applications to reimburse incurred costs.

It is the patient’s responsibility to check the number of authorised sessions for the current course of treatment and the number of authorised sessions in total.

This agreement is between you and On Your Game and you are ultimately responsible and liable for all payments.

 

2.3. Late payment & outstanding account charges

For accounts outstanding for more than seven days following a clinical session we reserve the right to charge a reasonable administration fee. Failure to settle your account in full or to respond to subsequent invoice reminders may lead to additional administrative charges.

In the case of any funding disagreements between you and your insurer, you remain ultimately responsible for settling your On Your Game account in full within seven days of being notified. You will be required to settle any outstanding amounts in the event of non-payment or part-payment by the insurer for any reason, including due to an excess, undertaking more sessions than authorised, or due to did-not-attend (DNA) appointments or late-cancellations; regardless of the timescales involved.

   

3. Non-attendance and cancellation

We reserve the right to charge a cancellation fee of 100% of the treatment cost if you fail to attend an appointment without giving prior notice. In the case of cancellation within 48 hours of the start time of the appointment we reserve the right to charge 50% of the treatment cost. Please note that insurance companies may not pay these cancellation charges and you will therefore be invoiced directly.

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4. Administrative & additional charges

We reserve the right to charge for any additional administrative time other than that which would reasonably be required to fulfil your appointment booking and payment and to communicate with your GP or medical consultant. Such administrative examples include: clinical reports or copies of clinical records, handling of rejected or late payment fees.

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5. Discharge reports

As a matter of good practice, and in line with some insurance policies On Your Game Physiotherapy Ltd may send a report to your general practitioner, consultant or insurance company. Please inform us if you do not wish them to do this.

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6. Confidentiality & access to medical records

On Your Game Physiotherapy Ltd is committed to maintaining strict confidentiality and protecting your personal information. Please refer to the privacy policy on our website for full details on what information we store, how we store it and why. We agree to provide access to your medical records on receipt of a signed and dated medical records access request under the Data Protection Act.

 

7. Contact details

It is important that you keep us updated of any changes in your contact details. We cannot be held liable should you fail to update us regarding any changes to your contact details including name, mailing address, telephone numbers or email address.

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8. Your property

Clinic areas can be busy environments. Whilst we will take all reasonable care to ensure the safety of your belongings, On Your Game does not accept any responsibility for the theft or loss of, or damage to, any of your or your visitors’ property.

 

9. Offers & promotions

Discounted, promotional and early-bird offers must be paid for in advance and cannot be cancelled, are non-transferable and non-refundable. Discounted offers cannot be used in conjunction with any other offer or discounted package and may be for specific dates/times only. Please also note that discounts are not applicable to patients using medical insurance as a means of payment.

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10. External links

External links are clickable links to other websites. Although this website only looks to include professional, quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

 

11. Social media

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details.

 

12. Information & materials  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

13. Complaints procedure

If you have a complaint that refers to On Your Game Physiotherapy Ltd please put this into writing and send it to:

admin @onyourgame.uk

Updated June 2021